Siptell Privacy Policy

Revision of 01.10.2026

Siptell is an IP telephony service integrated with amoCRM. This policy describes what data the service, the Siptell amoCRM widget and the Siptell Google Chrome extension process.

Data we process

• Account employees: name, e-mail, extension, role.
• Calls: phone numbers, time, duration, answering employee, call result, call recordings (if recording is enabled).
• amoCRM data required for the integration: account users (name, e-mail), contacts and deals matched by phone number, pipelines. Access is granted by the account administrator via amoCRM OAuth.

Purpose

• Receiving and placing calls, routing by call flows.
• Logging calls, notes and tasks in amoCRM and opening the customer card on a call.
• Employee performance statistics.

Storage and security

• Data is stored on Siptell servers. amoCRM keys and access tokens and SIP passwords are stored encrypted; employee passwords are stored only as hashes.
• Data of different customers is isolated at the database level.
• Call recordings are available only to authorized account employees and to amoCRM servers for playback in the card.

Google Chrome extension

• Microphone. Used only during a call the employee answered or started. Voice is sent encrypted (WSS, DTLS-SRTP) only to the Siptell PBX. The extension does not record audio itself; call recording, if enabled in the account, is done by the server.
• Page content. On amoCRM pages (and on other websites only if the employee turns this on in settings) the extension finds phone numbers in the page text and adds a call button next to them. This happens locally in the browser; page content is never sent anywhere. Only the number the employee clicks “Call” on is sent to the server.
• Local storage. The authorization key and extension number are kept in the extension storage on the employee's computer and are removed on sign-out. Interface settings (theme, devices, zoom) are kept there until the extension is removed.
• Downloads. Call recordings are saved to the computer only if the employee enables this in settings.
• The extension communicates only with siptell.uz. Data is not used for advertising, is not sold, and is not transferred for creditworthiness or any purpose unrelated to the telephony service.

Third parties

We do not sell or share data with third parties, except telecom operators (to the extent needed to place a call) and amoCRM as part of the integration.

Disconnection and deletion

When the integration is disconnected in amoCRM, access tokens are deleted automatically. Account data can be deleted on request to support.

Contact

Personal data questions: via siptell.uz or the support e-mail listed in the integration card.